Operations Manager, MEAL & Technology

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

Background: 

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises and helps people to survive, recover, and gain control of their future.

We aim to make our programs a model for the highest global standards and to cultivate power and lasting change not just for our clients but for all people affected by humanitarian crises. To achieve that vision, the IRC’s Technical Excellence (TE) group, located within the Crisis Response, Recovery and Development (CRRD) Department, provides technical assistance to IRC’s country program staff and shares what we learn to influence policy and practice.

Location: This position is open to national candidates or candidates who have residency in either the U.S or UK.

Internal Candidates: Internal.staff from any other country that has an IRC Office, are welcome to apply and will be hosted in that country as a national staff if selected for the position.

Languages: Fluency in written & spoken English required. Fluency in Spanish, French, or Arabic a plus.

Monitoring, Evaluation, Technology, Accountability, and Learning at the IRC

The METAL Unit is responsible for supporting CRRD to have a culture of strong data and evidence use through stewardship of the Data & Performance Ecosystem, and for coordinating successful piloting and uptake of innovative technology solutions. The METAL Unit provides specialized support across four pillars to strengthen program effectiveness, improve decision-making, and enhance organizational learning:

• Global MEAL Practice: Global MEAL Practice works with the Technical Units to set and maintain the highest standards for measurement, analysis, and data use, promoting a culture of continuous improvement and learning.
• Technology for Programs: The T4Ppillar drives the identification and testing of cutting-edge technology for IRC’s programming areas, by focusing on advancing digital solutions that enhance program reach and impact. Leads T4P innovation and scaling for CRRD and coordinates between CRRD/IT/Signpost/Airbel.
• Data Systems and Analytics: The Data Systems and Analytics pillar ensures the widespread iteration, adoption, and sustainability of data systems, leading data governance for CRRD and coordinating between IT/others at an org level.
• Regional METAL Support: The Regional METAL Support team provides direct technical assistance to IRC Programs, ensuring programs meet MEAL maturity benchmarks and optimize data utilization. They also provide strategic support implementing and generating learning from MEAL systems and activities, providing regional leadership with data insights and informing global practice.

Job Overview

The Operations Manager, METAL provides dedicated administrative, knowledge management, and coordination support to METAL Unit leadership and the wider team. This role keeps the Unit organized to support uptake of key initiatives – maintaining shared knowledge products and resources, supporting meeting and event logistics, and supporting communications across all four pillars. The ideal candidate is highly organized, detail-oriented, and motivated by driving organizational change through strong communications and effective team operations.

Major Responsibilities

Administrative and team support

• Provide day-to-day administrative support to METAL pillar leads and the wider Unit, including invoice management.
• Plan and organize the Unit's team retreat, including venue research and booking, agenda coordination with pillar leads, travel logistics, budget tracking, and on-site/virtual materials
• Coordinate unit-wide meetings (e.g. all-staff calls, SMT meetings, pillar check-ins): scheduling, agenda preparation, notetaking, and follow-up on action items
• Support logistical planning of METAL-related events, workshops, and trainings
• Support onboarding logistics for new METAL Unit hires, including scheduling introductory meetings with pillar leads and colleagues, ensuring new hires have information and system access (i.e. Integra, Claude, WorkDay, etc.), and training staff on required systems 

Knowledge management

• Collect, organize, and maintain knowledge products developed across the four METAL pillars (standards, guidance, templates, tools) in a well-organized, easy-to-navigate central repository
• Manage and maintain the Unit's Box folder structure, ensuring consistent naming conventions, version control, and appropriate access for all team members
• Maintain and update METAL's RescueNet  pages and resource libraries on an ongoing basis, ensuring content stays current and easy to find in service to TechEx and CRRD at large
• Act as the Unit's knowledge management focal point, liaising with IT and other platform owners on folder structure, taxonomy, and content organization
• Maintain shared trackers and issue logs used by the Unit, ensuring they remain current and accessible to relevant stakeholders
• Maintain the organizational chart and keep a staff roster list (with TTA tracking) and sharing information with TechEx FinOps team

Communications support

• Support internal communications for the Unit: update shared trackers, standard presentations, and resource pages with current information
• Support department-wide communications for the Unit: gathering inputs for the CRRD newsletter, 
• Maintain METAL distribution email list

Other

• Provide additional administrative and coordination support to METAL Unit leadership as needed
• Support in data inputs, data clean up, or data analyses as per request of TechEx
• Other duties as requested

Key Working Relationships

Position Reports to: Senior Director, METAL

This position works closely with the leads and teams of all four METAL pillars (MEAL Global Practice, Regional METAL Support, Technology for Programs, and CRRD Data & Analytics), as well as IT and other platform administrators, as needed.

Job Requirements

Essential

• Bachelor's degree, or equivalent combination of education and experience (e.g. in library science, information/knowledge management, or business administration)
• Minimum 2–4 years of experience in an administrative, knowledge management, or team coordination role; experience in a nonprofit or international development context a plus
• Experience planning and coordinating meetings, workshops, or team events, including logistics, scheduling, and materials preparation
• Proficiency with Microsoft 365 tools (SharePoint, Teams, Outlook, Excel) and file management/storage platforms (e.g. Box)
• Exceptionally well-organized, with strong attention to detail and a proven track record of managing multiple priorities and deadlines
• Strong written and verbal communication skills; able to produce clear, user-friendly documentation and reference materials
• Strong interpersonal skills, with a collegial, service-oriented approach to supporting colleagues and leadership across a distributed team
• Excellent spoken and written English

Desirable

• Experience with SharePoint site administration, document taxonomy, or metadata management
• Working knowledge of Arabic, French, and/or Spanish
• Experience supporting humanitarian or international development program teams

This is a remote position open to internal candidates based in countries where IRC operates who have the right to work in their location. Successful candidates will be hired on a local employment contract and according to local salary scale.

This role is open to candidates located and with the right to work in United Kingdom and United States of America.

Compensation: (UK Pay Rate: £41,767 - 49,599/yr; US Pay Rate: $73,000 - $85,000/yr). Ranges are based on various factors including the labor market, job type, internal equity, and budget.  Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements. 

Professional Standards: All International Rescue Committee workers must adhere to the core values and principles outlined in IRC Way - Standards for Professional Conduct. Our Standards are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Safeguarding, Conflicts of Interest, Fiscal Integrity, and Reporting Wrongdoing and Protection from Retaliation. IRC is committed to take all necessary preventive measures and create an environment where people feel safe, and to take all necessary actions and corrective measures when harm occurs. IRC builds teams of professionals who promote critical reflection, power sharing, debate, and objectivity to deliver the best possible services to our clients.

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Why Choose the IRC?

Work that has meaning: Every day at the IRC is a chance to make a difference through a purpose-driven career. Whether you're working directly with communities or providing support behind the scenes, you will be part of a dynamic team that is always innovating, scaling, and testing new and better solutions to ensure the best possible outcomes for the people we serve.

Global scale, dynamic workplace: At the IRC, we believe that the dynamic, global make-up of our team is our strength. When you join us, you're not just starting a job—you will be part of a global organization positively impacting millions of lives in over 40 get to work with colleagues from all around the world—working across time zones and regularly exchanging different ideas, perspectives and insights. You’ll join a team that is dedicated to fostering a supportive environment to create a workplace where everyone feels valued, respected, and heard.  

Challenging work, innovative solutions: We’re committed to excellence and innovation, and pride ourselves in setting industry-leading standards while practicing evidence and data-lead strategies. Come challenge norms, shatter conventions, and pioneer change while working on real, nuanced and complex issues we face in the world today.  

Community centered: We’re an empathetic community that truly cares for one another. Our comprehensive safety and security initiatives ensure a safe work environment, while our continuous learning and development programs provide ongoing opportunities for personal and career advancement.

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Our Typical Recruitment Process

The interview process typically includes three rounds, though the number may vary depending on the role and level of seniority. It usually begins with a conversation with our recruiting team to learn more about you and your goals. This is followed by an interview with a hiring manager or business stakeholder to explore your background and provide more insight into the role. The final round focuses on assessing your role-specific expertise and may be conducted as a panel interview to evaluate your cross-functional strengths. Before extending an offer, we generally conduct reference checks, and after an offer is made, a standard background check is completed. While we strive for consistency, the process may differ based on the role, business unit, location, job type, legal requirements, and other factors.

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