Donor Service Assistant

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

Vi befinner oss i en spännande tillväxtfas där rekrytering av nya månadsgivare är en central del av vårt arbete. För att möta en ökad arbetsbelastning söker vi nu en flexibel och serviceinriktad medarbetare som kan stärka vårt givarserviceteam under denna period.

Om rollen

Som en del av givarserviceteamet kommer du att ge viktigt stöd i att säkerställa hög kvalitet i vår kommunikation och administration kopplat till våra givare. Rollen har främst fokus på att hantera inkommande ärenden och stötta den dagliga verksamheten.

Huvudsakliga arbetsuppgifter

• Besvara inkommande frågor från givare via e-post på ett professionellt och serviceinriktat sätt
• Hantera och moderera i sociala medier
• Utföra administrativa uppgifter kopplade till givarservice
• Stötta teamet med ad hoc-uppgifter vid behov
• Säkerställa att givaruppgifter hanteras korrekt och i enlighet med GDPR

Vi söker dig som:

• Har mycket god kommunikativ förmåga i både svenska och engelska, i tal och skrift
• Är noggrann, strukturerad och serviceinriktad
• Har god administrativ förmåga och trivs med rutinbaserade arbetsuppgifter
• Är flexibel och snabbt kan anpassa dig till förändrade behov
• Har god datorvana (Microsoft Office; erfarenhet av CRM-system är meriterande)
• Har tidigare erfarenhet av kundservice, administration eller liknande roller (meriterande)

Vi erbjuder

• Möjlighet att bidra i en organisation i en spännande tillväxtfas
• Ett team där vi stöttar varandra och arbetar tillsammans
•  

Startdatum är i maj och anställningen löper till slutet av september. Arbetstiden varierar under perioden beroende på verksamhetens behov, med en högre arbetsbelastning under juli och augusti (upp till heltid, cirka 40 timmar/vecka).

I genomsnitt motsvarar rollen cirka 25–30 timmar per vecka, men flexibilitet krävs i hur arbetstiden förläggs.

Urval och intervjuer sker löpande.

Om du har frågor om tjänsten är du välkommen att kontakta Head of CRM and Donor Service, Mia Villarreal Arvidsson, på mia.villarreal@rescue.org

PROFESSIONAL STANDARDS

All International Rescue Committee workers must adhere to the core values and principles outlined in IRC Way - Standards for Professional Conduct. Our Standards are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Safeguarding, Conflicts of Interest, Fiscal Integrity, and Reporting Wrongdoing and Protection from Retaliation. IRC is committed to take all necessary preventive measures and create an environment where people feel safe, and to take all necessary actions and corrective measures when harm occurs. IRC builds teams of professionals who promote critical reflection, power sharing, debate, and objectivity to deliver the best possible services to our clients.

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• Donor Service Assistant

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  Full time

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  Posted 9 Days Ago

Why Choose the IRC?

Work that has meaning: Every day at the IRC is a chance to make a difference through a purpose-driven career. Whether you're working directly with communities or providing support behind the scenes, you will be part of a dynamic team that is always innovating, scaling, and testing new and better solutions to ensure the best possible outcomes for the people we serve.

Global scale, dynamic workplace: At the IRC, we believe that the dynamic, global make-up of our team is our strength. When you join us, you're not just starting a job—you will be part of a global organization positively impacting millions of lives in over 40 get to work with colleagues from all around the world—working across time zones and regularly exchanging different ideas, perspectives and insights. You’ll join a team that is dedicated to fostering a supportive environment to create a workplace where everyone feels valued, respected, and heard.  

Challenging work, innovative solutions: We’re committed to excellence and innovation, and pride ourselves in setting industry-leading standards while practicing evidence and data-lead strategies. Come challenge norms, shatter conventions, and pioneer change while working on real, nuanced and complex issues we face in the world today.  

Community centered: We’re an empathetic community that truly cares for one another. Our comprehensive safety and security initiatives ensure a safe work environment, while our continuous learning and development programs provide ongoing opportunities for personal and career advancement.

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Our Typical Recruitment Process

The interview process typically includes three rounds, though the number may vary depending on the role and level of seniority. It usually begins with a conversation with our recruiting team to learn more about you and your goals. This is followed by an interview with a hiring manager or business stakeholder to explore your background and provide more insight into the role. The final round focuses on assessing your role-specific expertise and may be conducted as a panel interview to evaluate your cross-functional strengths. Before extending an offer, we generally conduct reference checks, and after an offer is made, a standard background check is completed. While we strive for consistency, the process may differ based on the role, business unit, location, job type, legal requirements, and other factors.

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