PAHO Consultant - Junior SharePoint Administrator

PURPOSE OF CONSULTANCY

The Pan American Health Organization relies on Microsoft 365 and SharePoint Online to support collaboration, content management, and information sharing across the organization. A Junior SharePoint Administrator is needed to assist in maintaining and supporting these platforms.

The purpose of this consultancy is to deliver technical support, administration, configuration, security, governance, and operational services. Ensure SharePoint remains reliable, secure, compliant, and consistently aligns with organizational information management, collaboration, and digital transformation objectives, while providing users with dependable service and effective solutions to common SharePoint requirements.

DESCRIPTION OF DUTIES:

Objectives

• Support the maintenance, configuration, and administration of SharePoint Online sites and components.
• Assist with managing permissions, access requests, and site structure.
• Help troubleshoot SharePoint and Microsoft 365 issues reported by users.
• Contribute to documentation and user support resources.
• Support governance, compliance, and content lifecycle procedures.

Scope of Work

• Assist with configuring and maintaining SharePoint Online sites, lists, libraries, and permissions.
• Support site owners to configure and manage site settings, permissions, navigation, content types, metadata, and organizational best practices.
• Process user access requests and perform regular permissions reviews.
• Provide Tier 2 / Tier 3 support for SharePoint-related issues and incidents.
• Troubleshoot complex SharePoint problems and coordinate with Microsoft or third-party vendors when needed.
• Assist with basic/complex workflow maintenance (Power Automate or Nintex), such as updating steps, troubleshooting errors, or documenting processes.
• Help maintain content structure, navigation, and site usability.
• Support governance implementation, including retention labels, compliance rules, and audit tasks.
• Contribute to user guides, training materials, and documentation.
• Collaborate with senior administrators and business units on ongoing improvements.

Deliverables

• A stable, secure, and well-governed SharePoint Online environment.
• Timely resolution of SharePoint incidents and service requests..
• Basic workflow updates and error resolutions.
• Periodic reports on usage, storage, security, and compliance.
• Contributions to training materials and knowledge repositories.

Duration and Reporting

• Assignment Duration: 1 year.
• Reports to: Enterprise Portal Administration and Development Specialist.
• Collaborates With: IT infrastructure teams, business users, and content owners.

Qualifications and Experience

Essential:

• Minimum first University degree in Information Technology, Computer Science, or related field.
• At least 3 year of experience working with SharePoint Online or Microsoft 365 tools.
• Knowledge of SharePoint lists, libraries, permissions, and content management.
• Familiarity with core Microsoft 365 applications.
• Knowledge of workflow and automation tools (Power Automate, Nintex).
• Strong attention to detail, communication skills, and willingness to learn.

Language

• Working knowledge of Spanish or English.

Desirable:

• Experience with Nintex Workflows or Forms.
• Basic knowledge of Power Platform (Power Automate, Power Apps).
• Understanding of HTML, CSS, JavaScript, or SharePoint Framework.
• Familiarity with governance, compliance, and security concepts.

Competencies and Skills

• Strong analytical and troubleshooting skills.
• Customer support orientation.
• Teamwork and collaboration.
• Problem‑solving and willingness to learn.
• Clear communication and documentation.
• Adaptability and detail-oriented with a strong focus on governance and compliance.

Performance Evaluation Criteria

• Quality and timeliness of deliverables.
• Effectiveness in resolving user issues.
• Participation in training and documentation.
• Collaboration with team members.
• Demonstrated learning and growth in SharePoint administration skills.

Payment rate:

• This consultancy is Band A

•  Pay range from $3,440 - $3,900 (Daily rate $172-$215)

ADDITIONAL INFORMATION

• This vacancy notice may be used to identify candidates for other similar consultancies at the same level.
• Successful candidates will be placed on the roster and subsequently may be selected for consultancy assignments falling in this area of work or for similar requirements/tasks/deliverables.  Inclusion in the Roster does not guarantee selection for a consultant contract.  There is no commitment on either side.
• Only candidates under serious consideration will be contacted.
• All applicants are required to complete an on-line profile to be considered for this consultancy. For assessment of your application, please ensure that your profile in the PAHO Career page is updated; all experience records are entered with elaboration on tasks performed at the time.  Kindly note that CV/PHFs inserted via LinkedIn are no accessible.
• A written test may be used as a form of screening.
• If your candidature is retained for interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. PAHO/WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net/. PAHO will also use the databases of the Council for Higher Education Accreditation http://www.chea.org/search/default.asp and College Navigator, found on the website of the National Centre for Educational Statistics, https://nces.ed.gov/collegenavigator to support the validation process. Some professional certificates may not appear in the WHED and will require individual review.
• Any appointment/extension of appointment is subject to PAHO/WHO Regulations, and e-Manual.
• For information on PAHO please visit: http://www.paho.org
• PAHO/WHO is committed to providing a respectful and supportive workplace for all personnel .
• PAHO is an ethical organization that maintains high standards of integrity and accountability. People joining PAHO are required to maintain these standards both in their professional work and personal activities.
• PAHO also promotes a work environment that is free from harassment, sexual harassment, discrimination, and other types of abusive behavior. PAHO conducts background checks and will not hire anyone who has a substantiated history of abusive conduct.
• PAHO personnel interact frequently with people in the communities we serve. To protect these people, PAHO has zero tolerance for sexual exploitation and abuse. People who commit serious wrongdoings will be terminated and may also face criminal prosecution.
• PAHO/WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.
• Applications from women and from nationals of non and underrepresented Member States are particularly encouraged.
• Consultants shall perform the work as independent contractors in a personal capacity, and not as a representative of any entity or authority.  The execution of the work under a consultant contract does not create an employer/employee relationship between PAHO and the Consultant.
• PAHO/WHO shall have no responsibility whatsoever for any taxes, duties, social security contributions or other contributions payable by the Consultant.  The Consultant shall be solely responsible for withholding and paying any taxes, duties, social security contributions and any other contributions which are applicable to the Consultant in each location/jurisdiction in which the work hereunder is performed, and the Consultant shall not be entitled to any reimbursement thereof by PAHO/WHO.